Shipping policy
Last updated: 5 October 2026
Unsponsored is a trading name of Thirty Five of December Pty Ltd (ABN 13 685 523 933).
The short version
Made to order. Free AU shipping on any 2+ items, or on orders over $100 (otherwise $6.95 flat). We can't deliver to PO Boxes.
1. Made to order
Nothing is pre-printed. Every piece is made to order after you check out. You'll get an email with tracking as soon as your order ships.
Busy sale periods, public holidays, weather and courier delays can slow things down. If something holds up your order, we'll tell you.
Orders with more than one item may ship in separate parcels, because each piece is made individually. You'll get tracking for each parcel.
2. No Express shipping
We only offer standard shipping. Express postage can't speed up production, so we don't charge for it.
3. Shipping costs and free shipping
Shipping costs are calculated at checkout before you pay. Free AU shipping on any order of 2 or more items, or on orders over $100 (after discounts). It's applied automatically at checkout. Orders to other countries pay the shipping cost shown at checkout.
4. Where we ship
We ship within Australia and to the countries listed at checkout. If your country isn't listed, we can't ship there yet.
International orders: your country may charge import duties, taxes or customs fees when the parcel arrives. These aren't included in our prices or shipping costs, and they're paid by you. If a parcel is refused or returned because these charges weren't paid, we can't refund the original shipping cost.
5. PO Boxes and addresses
We can't deliver to PO Boxes. Please use a street address where someone can receive a parcel, like your home or work.
If you order with a PO Box, we'll email you to get a street address before it ships, which may delay your order.
Please double-check your address at checkout. If a parcel is returned to us or lost because the address was entered incorrectly, we'll happily send it again, but the new shipping cost is on you. If you spot a mistake, email hello@unsponsored.com.au straight away and we'll try to fix it before it ships.
6. Tracking
When your order ships, we email you a tracking link. Tracking can take a little while to start updating after it ships. Some international carriers hand parcels over to a local carrier (like Australia Post) partway through, so the tracking number or website may change. If your tracking looks stuck, email hello@unsponsored.com.au with your order number and we'll chase it for you.
7. Lost or damaged parcels
If your parcel hasn't arrived and its tracking hasn't updated for 10 business days, email hello@unsponsored.com.au. We'll investigate with the carrier. If it's lost on its way to you, we'll send a free reprint or give you a full refund, your choice.
If your parcel arrives damaged, email us a photo and your order number. See our Refund and Returns Policy: you choose a refund or a free reprint, and we cover the postage.
If a tracking record shows your parcel as delivered but you can't find it, check with neighbours and your local post office first, then email us and we'll work through it with you.
8. Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.
9. Contact
Email hello@unsponsored.com.au. Include your order number and we'll get back to you within 2 business days.